Shipping & Delivery Policy

1. Digital delivery only

Everything you buy on SamayReels, such as coins, credits, episode unlocks or subscriptions, is delivered electronically to your SamayReels account. There is nothing to ship, no shipping address is needed, and there are no shipping or delivery charges.

2. When you receive your purchase

Delivery is normally instant, within a few minutes of your payment being confirmed. You will see the coins, unlock or subscription in your account, and we send a payment receipt or confirmation.

3. If your purchase does not appear

• Close and reopen the app, and check your internet connection.
• Wait a few minutes. Some banks and UPI apps confirm payments with a delay.
• If it still does not appear after 30 minutes, email ceo.simka@gmail.com or call +91 91810 75600 with your transaction ID. We will deliver your purchase or refund you under our Refund & Cancellation Policy.

4. Where you can use it

Digital purchases are linked to the account you bought them with and can be used on the devices where you are signed in to that account. Availability may depend on your region and app version.

5. Contact us