Privacy Policy

1. Who we are and what this policy covers

SIMKA ENTERTAINMENT PRIVATE LIMITED is a company registered in India. Our registered address is 4a, Rajawas Apartment, Road, Magzine, Barbari, Hengrabari, Gmc, Kamrup - 781036, India (IN). SamayReels is a vertical short-drama entertainment app offered by SIMKA ENTERTAINMENT.

This policy applies to personal information we collect through the Services. By using the Services you agree to this policy. If you do not agree, please do not use the Services.

2. Information we collect

Information you give us

• Account details such as your mobile number, name, email address and profile information you choose to add.
• Messages you send to support, feedback, and information you share when you request a refund or account deletion.

Information collected automatically

• Device and app information: device model, operating system, app version, language, advertising or device identifiers, and crash and performance logs.
• Usage information: the dramas and episodes you view, watch time, searches, and how you interact with features.
• Approximate location derived from your IP address (we do not collect precise GPS location unless we ask for your permission and tell you why).

Payment information

Payments are processed by third-party payment partners such as Razorpay and Google Play. We receive confirmation of a transaction (for example the amount, status, order and payment reference). We do not store your full card number, CVV, UPI PIN or net banking credentials.

3. How we use your information

• To create and manage your account and provide the Services.
• To personalise content, show relevant dramas and improve the app.
• To process purchases, prevent fraud and handle refund requests.
• To send service messages (such as OTPs, receipts and important updates). Promotional messages are sent only where you have agreed and you can opt out at any time.
• To keep the Services secure, fix bugs, and meet legal obligations.

4. Consent and lawful use

We process personal information based on your consent and for other lawful uses permitted under applicable Indian law, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and rules made under it. You can withdraw your consent at any time by deleting your account (see section 10). Withdrawal does not affect processing already carried out.

5. Who we share information with

We do not sell your personal information. We share it only as described below:

• Service providers that work for us, such as cloud hosting, analytics, crash reporting, messaging and customer-support tools. They may use the information only to provide services to us.
• Payment partners such as Razorpay and Google Play, to process payments and refunds.
• Authorities and legal requirements where the law requires it, or to protect rights, safety and security.
• Business changes such as a merger or acquisition, in which case this policy will continue to protect your information.

6. Cookies and similar technologies

Our website uses only the cookies and storage needed to make pages work. Our app and website may use analytics tools to understand usage in aggregate. You can control cookies through your browser settings and reset your advertising identifier in your device settings.

7. How long we keep information

We keep personal information for as long as your account is active and as needed to provide the Services. After you delete your account we delete or anonymise your personal information within a reasonable period, except for information we must keep for legal, tax, accounting, fraud-prevention or security reasons (for example transaction and invoice records) for the period required by applicable law.

8. Security

We use reasonable technical and organisational safeguards, including encryption in transit and access controls. No system is completely secure, so we cannot guarantee absolute security. Please keep your login details private.

9. Children

The Services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

10. Your rights and choices

You may ask us to access, correct, update or delete your personal information, withdraw consent, or nominate another person to exercise your rights if you are unable to. To delete your account and data, follow the steps on our Delete Account page. For any other request, write to ceo.simka@gmail.com or call +91 91810 75600.

If you are not satisfied with our response, you may contact our Grievance Officer.

11. Storage and transfers

Your information may be stored and processed on servers located in or outside India. Where it is transferred outside India we take steps to protect it as required by law.

12. Third-party links

The Services may link to websites or services that we do not control. Their privacy practices are their own, so please read their policies.

13. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page with a new “Last updated” date and, for material changes, tell you in the app or by other suitable means.

14. Contact us